Burton Nashville Limousine and Shuttle Service

Personally, we probably would prefer using a different company. We found communication to be poor. Both ends of our trip had drivers late, which left us 1) wondering if we'd make our flight on time, and 2) wondering if we're waiting at the right spot at the airport. In fact, when our driver on our outbound trip called to tell us he'd be 25 minutes late, he said we could either wait, or catch an Uber and get a refund. Not sure that's the customer service Burton would like to know about from their drivers. Our return driver was very nice and conversational during the drive. He got a great tip - and he apologized for being late. However, we didn't get any communication he'd be late either. The link they send to "find your driver" didn't seem to be accurate and updated very slowly. Kind of useless, really. Get an app, guys!

My experience with this transportation service was truly top-notch. The driver was friendly and courteous, ensuring a pleasant journey. The ride itself was incredibly comfortable, and I felt completely safe throughout the trip. The vehicle was not only clean and elegant but also provided a secure and cozy environment. I'd highly recommend this service for their friendly drivers, comfortable rides, safety measures, and the touch of sophistication they bring to travel. My experience with this transportation service was excellent.

Burton Limousine is Nashvilles absolute best service. Vehicles are pristine, service is absolutely perfect, On time Friendly Courteous Professional Clean Booked them a few times now for various events. They were very responsive even on short notice. Priced right. Drivers are professional and courteous and took us right where we needed to go without hassle and no nickel and dime. Used them for a birthday and concert. They take pride in every aspect, search no further, you found your black car service here. Only thing left to do is book them! You won’t be disappointed. Thank you Burton, we will be using you again!

[One Star] Communication was horrible. Driver was late picking us up from airport. Vehicle wasn’t very clean. Charged $50 for flowers that we never received. Charged another $50 to stop at a liquor store. He brought us to some dirty, sketchy liquor store with trash all over the entrance. Driver was quiet and wasn’t very forthcoming with information about Nashville. Just a really bad experience. We have had pickup service in other cities before. Usually the driver waits for you in the airport and helps with your luggage. Drivers always are friendly and provide useful information and tips about our stay. Vehicles are always immaculate. [UPDATE +Three Stars] I was contemplating canceling the pickup service to return to airport, but decided that it might cause more issues than it was worth. The driver who picked me up was 1000x better and professional than the first driver. The vehicle was clean. The trip back to the airport was substantially shorter than the trip from the airport. The driver addressed the issues that I had experienced and the the company did their best to make things right. I do appreciate the effort. I understand that a company is only as good as its employees, but a lot should go into investing into proper training and onboarding so that each employee can succfully represent your company.